Returns and Replacements

Returns and replacements

Yearbooks and photographs are printed in quantities based on orders. Refunds and replacements are generally unavailable unless an item is incorrect, has a printing or production defect, is damaged in transit or is missing from the order.

Reporting a problem

If an item is incorrect, damaged or clearly defective, contact the Editorial Board within seven days of collection or delivery. Keep the order number and provide photographs and a description of the problem. The enquiry email address will be announced separately.

Resolution

After verification, the Editorial Board will arrange a replacement, redelivery or refund as appropriate. Problems caused by incorrect customer details, ordinary wear or improper handling after receipt are not eligible for a free replacement.

SF Express freight collect

If the outer packaging is visibly damaged on receipt, photograph it immediately, ask SF Express to record the damage and then notify the Editorial Board.